When you click the “Step 2” tab in the ‘Chatbot Conversation Design Guide’ you will see some tips on how to start drafting your chatbot conversation design.Īt the bottom is “Chatbot agent brand and tone of voice” which asks you to rate a scale of 1-10 how professional or casual your brand is.Īre you all business and no fun, exuberantly entertaining, or somewhere in between? Or are you getting strategic with instant ROI driving direct response marketing campaigns? Your chatbot masterpiece might serve for one or more of the following: You must have a goal in mind for your chatbot, and you can use that purpose to shape your chatbot conversation design and include a CTA. The next thing is to ask yourself, what is your goal? Chatbot Conversation Design Step #2: What Is Your Chatbot Designed For? What’s your persona? Let that shine through as you customize a template or craft a chatbot from scratch. Make the chatbot visually appealing and customized by adding your brand elements and your custom logo. Start your chatbot conversation design and ROI-quadrupling adventure by considering your brand’s voice or tone. Chatbot Conversation Design Guide Step #1: Know Your Brand Persona Grab your copy of our chatbot conversation design guide and let’s start your pre-qualifying, lead gen and nurture, customer serenading chatbot conversation design today! Here’s how to do it in a few simple steps. This fantastic tool from the Customers.ai Chat Marketing Master Class covers all the bases to create a mind-blowingly effective chatbot conversation design. Unicorn Level FREE Resource: Chatbot Conversation Design Guide Whether this is your first try at designing a chatbot conversation or if you are a seasoned chat blasting pro, Customers.ai has you covered with this step-by-step guide for chatbot conversation design. Start with a greeting message, ask a question, provide multiple choices for answers, and mockup what your chatbot will say in response to each answer. You make a chatbot conversation by creating a diagram of your chatbot conversational flow. When you sign up for Customers.ai, you are given the option to start a chatbot from scratch or utilize a template. The next best practice to follow is to use a visual chatbot builder.ĭoing this allows you to see the conversational flow or “tree” and also take advantage of any Facebook Messenger templates. The best practice for this is to use a chatbot with a live operator takeover option to supplement your chatbot sequence. Chatbot conversation design is a way to guide the chatbot interaction using anticipatory and suggestive questions and answers.
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